Meet Adam Jamil
Get to Know Us
Division: Consumer Affairs Branch
CPUC Tenure: 4 years
Headquarters: Sacramento
CPUC role: I work in the Consumer Affairs Branch, where I lead a team that reviews and resolves written customer complaints. I help plan and implement new processes and programs to address emerging consumer issues and ensure complaints are handled effectively. My role involves coordinating with other divisions, utilities, and external stakeholders, while also summarizing key issues to support leadership in strategic planning. I also manage my team's activities, including performance evaluations, hiring, and ensuring professional, timely responses to customers.
What is the most rewarding aspect of working at the CPUC?
For me, the most rewarding part is contributing to decisions that make a difference in people's lives. I appreciate that my work is meaningful and that I learn from others while helping improve essential services. It's fulfilling to know what we do supports a better, safer, and more reliable future for everyone.
What’s the best career advice you have ever received?
The best career advice I've ever received is to always stay open to learning. I was told that even small opportunities to grow, whether it's taking on a new task, asking questions, or learning from someone more experienced, can shape your career in ways you don't expect. That advice has helped me stay curious, build confidence, and moved me forward in my career.
By Andrea Marvin, Public Information Officer
How do you see yourself contributing to the CPUC’s mission?
I contribute to the CPUC’s mission by ensuring consumer complaints are handled quickly and fairly. I also help improve processes to resolve complaints by working with other divisions, and utilities, and by supporting my team. This helps the CPUC provide reliable and trusted services to the public.
What activities do you enjoy doing in your free time?
In my free time, I enjoy playing cricket, traveling, and exploring new places. I like discovering new restaurants and attractions wherever I go. I also enjoy spending quality time with family and friends, staying active through walks or light workouts, and relaxing by watching shows or listening to podcasts. I'm always curious and love diving into new things just for the fun of it.
What’s one hobby or activity you really enjoy outside of work?
One hobby I really enjoy outside of work is traveling and exploring new places. I love discovering interesting spots, trying new foods, and seeing what each place has to offer. It's a fun way to relax, recharge, and have new experiences.
Adam Jamil works in the CPUC’s Consumer Affairs Branch.