TEAM and CHANGES Programs

Mom and dad with their two young children in their living room, playing with plastic dinosaurs.

Telecommunications Education and Assistance in Multiple-Languages (TEAM) Program

The TEAM (Telecommunications Education and Assistance in Multiple-Languages) program provides services to Limited English Proficient (LEP) consumers with telecommunications issues by focusing on three service components – consumer education, compliant assistance, and program outreach. Assistance is provided statewide through community based organizations that work with LEP consumers in their preferred language and with cultural sensitivity.

Suscol Intertribal Council TEAM

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In Sonoma County, Kashia residents benefit from TEAM representative conversations and workshops.

Asian Youth Center TEAM and CHANGES

Mature Asia couple. The husband is in a wheelchair, and the wife is standing behind him and chatting with him.

In San Gabriel, a family secures telecommunication and utility assistance with the help of a TEAM and CHANGES representative.

 

 

Community Help and Awareness of Natural Gas and Electric Services (CHANGES) Program

The CPUC's CHANGES (Community Help and Awareness of Natural Gas and Electric Services) program provides services to Limited English Proficient consumers who need help with energy issues. The program provides consumer education, compliant assistance, and program outreach. CHANGES was authorized by the CPUC as an ongoing program in Decision 15-12-047, adopted on December 15, 2015. CHANGES uses the same CBOs as the TEAM program, allowing consumers to benefit from a "one-stop-shop" for education and assistance on telecommunications and energy services.

Suscol Intertribal Council CHANGES

Native American woman at home at a table, looking at paperwork.

A Suscol elder in Napa County receives natural gas and electricity at a discounted or reduced rate with the help of a CHANGES representative.

Find Your Local TEAM and CHANGES Community-Based Organization

If you need help understanding your telecommunications services or with a complaint against your phone company, visit a community based organization (CBO) in your area from our CBO Roster.

CHANGES Team in September, 2025

TEAM Background, Reports, and Events

Learn more about the TEAM program, latest events, and reports.

Man on couch smiling at his cellphone

 

CHANGES Background, Reports, and Events

Learn more about the CHANGES Program, find recent reports, and the latest events.

Woman adding weatherstripping to her doorway to save energy costs

Contact Information

For additional information on the TEAM and CHANGES programs contact teamandchanges@cpuc.ca.gov.