TEAM Programs

TEAM Background

The TEAM Program stems from the CPUC’s Consumer Protection Initiative – CPUC Decision D.06-03-013, where the CPUC ordered protections for consumers and directed another proceeding to determine what, if any, protections or assistance should be provided for consumers with Limited English Proficiency.

In that subsequent proceeding, the CPUC directed the Consumer Service and Information Division (CSID), in D.07-07-043, to develop a program that would provide outreach, education and complaint resolution assistance to consumers with limited English proficiency (LEP).

In response to that direction, CSID recommended, and the CPUC approved in Resolution CSID-002, the TEAM program. TEAM provides assistance relating to telecommunications matters through a statewide network of community based organizations (CBOs). The resolution also specifies that although the program is designed for LEP consumers, English speaking consumers, seeking help at a CBO where TEAM services are provided, will not be turned away.