Date 04/13/2022
Time 06:00 PM
Location Remote access via webcast or phone
Call-in-Number 1-800-857-1917
Participant PASSCODE 6032788#

The California Public Utilities Commission (CPUC) will hold a remote public forum to provide an opportunity for customers of Volcano Telephone Company to offer their perspective and input to the CPUC about the company’s rate increase request, as follows:

WHEN: April 13, 2022, 6 p.m.

WHERE: Remote access via webcast or phone for the public forum:

  • Live video broadcast with English or Spanish captions via webcast:
    • Participants who choose to participate via webcast only will have audio and video, but will not be able to make verbal comment. If you would like to make comments during the meeting, refer to the phone-in information below.
    • For captions, after clicking on the name of the workshop, click the green button below the video for captions. Then select captions by clicking on the white icon next to the word “live” at the bottom of the video.
    • The forums will also be recorded and archived for future viewing.
  • Phone: 800-857-1917, passcode: 6032788#
    • Participants will have audio and will be able to make comments.

If you need a language or sign interpreter, or would like to request assisted listening devices, please contact the CPUC's Public Advisor's Office (PAO) at least five business days prior to the hearing. An ALJ from the CPUC will be presiding at this PPH to listen to concerns, comments, and opinions on the application. One or more Commissioners or their advisors may attend, but no decisions will be reached at this hearing. In addition, representatives of Sierra and the Public Advocates Office will attend the PPH and be available to answer any questions. All public comments from this PPH will be included in the administrative record of this proceeding and become public record.

You may also submit written public comments at any time directly to the PAO at the address noted at the bottom of this notice. You may also submit written public comments by using the “Add Public Comment” button on the “Public Comment” tab of the Docket Card for A.21-11-006 at

On November 1, 2021, Volcano submitted its General Rate Case application requesting CPUC approval to update its revenue requirement for 2023 and review its rates and other intrastate funding sources to develop a rate design to reflect a rate-of-return of 9.22% on its investments. Volcano’s application also includes a request to review the California High Cost Fund-A (CHCF-A) amounts that the company receives. According to Volcano, the company seeks to provide its customers with increased access to broadband, and is prepared to make more than $22 million in additional investments in network upgrades from 2021 through 2023 with a goal of extending fiber to more residential and business locations.

More info: 

Ruling setting the public forum

Proceeding documents

Related Divisions