CPUC Invites Public Feedback on State Broadband Data and Mapping
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The California Public Utilities Commission (CPUC) invites Californians to provide information on their internet service on the Broadband Public Feedback Survey.
After entering an address or location, participants can submit feedback about service availability, internet speed and reliability, service providers, broadband service affordability, and suggestions for improving the broadband map or its data.
Feedback from Californians, especially those in rural and underserved areas, is essential to ensuring that broadband data accurately reflects the state’s diverse communities and supports ongoing efforts to close the digital divide.
Broadband Map and Survey
Each year, the CPUC collects broadband availability data from internet service providers and displays it on the California Interactive Broadband Map. The map shows where broadband service is available, what speeds are offered, and which providers serve each area. It also helps determine funding eligibility for broadband infrastructure grants through the California Advanced Services Fund and informs public policies that guide the state’s efforts to bridge the digital divide.
The Broadband Public Feedback Survey gives Californians the opportunity to report when the broadband speed or technology cited by a provider does not match what is available at the customer’s location, especially in rural, agricultural, and hard-to-reach areas, and also allows customers to suggest improvements to the map’s tools and features.
Who Should Participate
The CPUC encourages participation from:
- Broadband customers, particularly those in rural, tribal, and underserved communities
- Local governments, including counties, cities, and rural townships
- Chambers of Commerce and business advocacy groups
- Farmers and agricultural communities
- Community-based organizations, libraries, schools, and housing nonprofits
The CPUC invites counties, cities, regional broadband consortia, and community partners to help raise awareness and drive public participation by sharing the survey link through newsletters, social media, and public meetings to maximize participation.
More Information
- Broadband Public Feedback Survey
- How to Submit to the Broadband Public Feedback Survey Webinar
- Broadband Feedback Survey Flyer
- California Interactive Broadband Map
- CPUC Broadband Mapping Program
- California Advanced Services Fund
- Broadband Implementation for California
- Broadband For All
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About the California Public Utilities Commission
The CPUC regulates services and utilities, protects consumers, safeguards the environment, and assures Californians access to safe and reliable utility infrastructure and services. Visit www.cpuc.ca.gov for more information.