General Order 133-E Quarterly Filing Requirements

Quarterly Report Submission

When POTS and fixed interconnected VoIP carriers subject to GO 133-E standards are required to submit the following information utilizing standardized reporting template(s):

• Active access line count
• Service performance for each standard
• Noncompliance incident details
• Allowable exemption event details
• Impact on environmental and social justice (ESJ) communities and High Fire Threat Districts (HFTDs)
• Automatic customer credits issued due to installation standard and POTS and VoIP outage repair standard violations

Environmental and Social Justice Communities

To serve all Californians effectively, the CPUC acknowledges that some communities in California face higher barriers to access clean, safe, and affordable utility services.

In 2012, Senate Bill (SB) 535 establishes initial requirements for minimum funding levels to “Disadvantaged Communities” (DACs). This legislation designates the California Environmental Protection Agency (Cal EPA) the responsibility to identify the DACs based on geographic, socioeconomic, public health, and environmental hazard criteria.

In 2022, the CPUC adopted the Cal EPA’s formal designation of DACs, which include:

• Census tracts receiving the highest 25 percent of overall scores in CalEnviroScreen 4.0
• Census tracts lacking overall scores in CalEnviroScreen 4.0 due to data gaps, but receiving the highest 5 percent of CalEnviroScreen 4.0 cumulative pollution burden scores
• Census tracts identified in the 2017 DAC designation as disadvantaged, regardless of their scores in CalEnviroScreen 4.0
• Lands under the control of federally recognized Tribes.

To integrate environmental and social justice considerations in General Order 133-E compliance, carriers must identify Outage Repair Standard and Installation Standard occurrences within a DAC in their quarterly filing. Please visit the SB 535 homepage for further details and resources regarding DACs, including interactive maps and downloadable files.

• SB 535 Disadvantaged Communities GIS Layer File

Resiliency Strategies in High Fire Threat Districts

Californians rely on essential communications services to receive emergency notifications, access evacuation and outage maps, contact family and friends, and reach emergency responders. Without access to these resources, Californians cannot receive and act on vital information that can keep them safe in an emergency.

The CPUC adopted a comprehensive resiliency strategy for all wireline and wireless carriers with facilities located in Tier 2 and Tier 3 High Fire Threat Districts (HFTDs). In particular, the CPUC prioritized the deployment of back-up power duration of at least 72 hours in facilities in Tier 2 and Tier 3 HFTDs. Under General Order 133-E, carriers must take into account the geographies of Tier 2 and Tier 3 HFTDs in their quarterly filings, as outages in these areas are excluded from claiming exemptions for power outages related to disasters or natural catastrophes for the first 72 hours. Please refer to the CPUC HFTD interactive map and the Fire-Threat Maps and Fire-Safety Rulemaking webpage for additional information and downloadable files.

• CPUC HFTD Tiers 2 and 3 GIS Layer File

Quarterly Report Templates

GO 133-E Quarterly Report Templates and Data Dictionaries - template link will go live October 2026