Helping Californians in Multiple Languages
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TEAM and CHANGES Support Limited-English Speakers with Utility and Telco Issues
Did you know that the California Public Utilities Commission (CPUC) offers free, in-language support for Californians who have limited English proficiency and need help with telecommunications and energy services?
Through the Telecommunications Education and Assistance in Multiple-languages (TEAM) and Community Help and Awareness of Natural Gas and Electricity Services (CHANGES) programs, community-based organizations (CBOs) across California provide trusted, local assistance to residents, helping them understand bills, resolve service issues, and access financial assistance.
Supporting Utility Customers
Every day, Californians are benefiting from these services. Here are just a few examples:
Sonoma County
San Gabriel
Napa County
About TEAM and CHANGES
Through TEAM and CHANGES, CBOs assist local customers in their preferred language, helping them:
- Understand and resolve billing issues
- Access energy and telecommunication services
- Learn about consumer rights
- Connect with payment assistance options
Whether you're a customer in need or know someone who is, these programs ensure that language is not a barrier to essential services.
Learn More
To find a participating CBO near you or get assistance:
- Email: teamandchanges@cpuc.ca.gov
- Website: TEAM and CHANGES