California LifeLine Program - Rules and Regulations

  • Rulemaking R20.02.008 - Docket listing all documents pertaining to California LifeLine rules, documents and decisions.

How to Become a California LifeLine Service Provider

  • For carriers interested in offering California LifeLine service in California, please contact Kellie Jones (kellie.jones@cpuc.ca.gov) to answer any questions and to begin the process of database interface with the 3rd party administrator. Questions related to claims of reimbursement from the ULTS Fund can be addressed to lifelineclaim@cpuc.ca.gov. For all general inquiries send questions to lifeline@cpuc.ca.gov.

California LifeLine Administrator

ACP Pilot Only - For Claim Periods on or after July 1, 2023

For Claims submitted on or after January 30, 2023, eCAP Launch

For Claim Periods on or after January 1, 2022

For Claim Periods on or after May 1, 2021

For Claim Periods on or after December 1, 2020

Claim form and supporting documents can be submitted via e-mail to lifelineclaim@cpuc.ca.gov.

ACP Pilot Only - For Claim Periods on or after July 1, 2023

For Claims submitted on or after January 30, 2023, eCAP Launch

For Claim Periods on or after January 1, 2022

For Claim Periods on or after May 1, 2021

For Claim Periods on or after December 1, 2020

Claim form and supporting documents can be submitted via e-mail to lifelineclaim@cpuc.ca.gov

Third Party Administrator LifeLine Subscriber Counts